Privacy Policy
Privacy Policy for Lou-Lou.uk
Last Updated: 18/03/2026
1. Introduction
Welcome to Lou Lou. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our online retail website.
2. Information We Collect
2.1 Personal Information
We may collect the following personal data:
Name
Email address
Billing and shipping address
Phone number
Payment details (processed securely via third-party providers)
2.2 Non-Personal Information
Browser type and version
IP address
Device information
Website usage data (via cookies and analytics tools)
3. How We Use Your Information
We use your information to:
Process and fulfill orders
Communicate with you about purchases or inquiries
Improve our website and customer experience
Send marketing communications (only if you opt in)
Prevent fraud and enhance security
4. Sharing Your Information
We may share your information with:
Payment processors (for secure transactions)
Shipping partners (to deliver your orders)
Service providers (e.g., hosting, analytics)
Legal authorities if required by law
We do not sell your personal data.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enable website functionality
Analyse site traffic
Personalise user experience
You can manage or disable cookies through your browser settings.
6. Data Retention
We retain your personal data only as long as necessary to:
Fulfill orders
Comply with legal obligations
Resolve disputes
7. Data Security
We implement appropriate technical and organisational measures to protect your data. However, no online system is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have rights to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent for marketing
To exercise your rights, contact us at: bylou-lou@outlook.com
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
10. Children’s Privacy
Our website is not intended for individuals under the age of 13 and we do not knowingly collect data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
12. Contact Us
If you have questions about this Privacy Policy, please contact us:
Email: bylou-lou@outlook.com
Address: Holmleigh, Main Street, Roos, HU12 0HB
13. Additional Compliance (Optional Sections)
GDPR (for EU customers)
If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including data portability and the right to lodge a complaint with a supervisory authority.
CCPA (for California residents)
California residents may request disclosure of data collected and request deletion under the California Consumer Privacy Act (CCPA).